Notice of Fee Increase: If you pay your bill through our online bill payment portal, credit card/debit card fees will be increasing, no earlier than February 20, 2023. There is NO fee to pay using a checking or savings accounts.
How to Reach Us
24-Hour Automated Account Information: 207.761.8310
Customer Service: 207.761.8310
(calls may be recorded for quality purposes)
24-Hour Emergency: 207.761.8300
Customer Service Fax: 207.879.5837
Hours of Operation: 8:00 a.m. to 4:30 p.m., Monday - Friday by phone
Lobby hours, 8 a.m. - noon, Tuesday, Wednesday, and Thursday.
Mailing Address: 225 Douglass Street | PO Box 3553 | Portland, Maine 04104
Payment Address: Our payment address has recently changed.
PO Box 9751 | Portland ME 04104-5051
Got a high water bill? A dripping faucet or leaky toilet may be the culprit. Become a LEAK SEEKER. A quick toilet dye test using food coloring can tell you if your toilet is leaking.
Questions about your account, bill, or water conservation? You’re sure to find the answer in our frequently asked questions section.