How to Reach Us
24-Hour Automated Account Information: 207.761.8310
Customer Service: 207.761.8310
(calls may be recorded for quality purposes)
The customer service line is closed Fridays for training, September 10 - October 15.
24-Hour Emergency: 207.761.8300
Customer Service Fax: 207.879.5837
Hours of Operation: 8:00 a.m. to 4:30 p.m., Monday - Friday
Lobby hours, 8 a.m. - noon, Tuesday, Wednesday, and Thursday.
Mailing Address: 225 Douglass Street | PO Box 3553 | Portland, Maine 04104
Payment Address: Our payment address has recently changed.
PO Box 9751 | Portland ME 04104-5051
Got a high water bill? A dripping faucet or leaky toilet may be the culprit. Become a LEAK SEEKER. A quick toilet dye test using food coloring can tell you if your toilet is leaking.
Questions about your account, bill, or water conservation? You’re sure to find the answer in our frequently asked questions section.
It couldn’t be easier to manage your account and pay your bill online! With a click of the mouse, view your account, water usage, payment history and more.