Notice of Fee Increase:  If you pay your bill through our online bill payment portal, credit card/debit card fees will be increasing, no earlier than February 20, 2023.  There is NO fee to pay using a checking or savings accounts.

Customer Service

customer service representative

How to Reach Us

24-Hour Automated Account Information: 207.761.8310
Customer Service: 207.761.8310 
(calls may be recorded for quality purposes) 
24-Hour Emergency: 207.761.8300 
Customer Service Fax: 207.879.5837 
Hours of Operation: 8:00 a.m. to 4:30 p.m., Monday - Friday by phone
Lobby hours, 8 a.m. - noon, Tuesday, Wednesday, and Thursday.
Mailing Address: 225 Douglass Street  |  PO Box 3553  | Portland, Maine 04104
Payment Address:  Our payment address has recently changed. 
PO Box 9751 | Portland ME 04104-5051