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Terms Of Your Account

When you become a customer of the Portland Water District, you agree to certain responsibilities, like paying your bill and taking care of your water meter. You also have several rights as a Portland Water District customer including proper disconnection notice if you do not pay a bill and the right to file a complaint with the Public Utilities Commission.

To learn more, read the following documents.

  • Terms & Conditions, effective 1/1/23
  • System Responsibilities: Customer vs. PWD
  • Rights & Responsibilities
  • Wastewater Rules
  • Cross Connections and Backflow Devices
Drip. Drip. Drip.

Got a high water bill? A dripping faucet or leaky toilet may be the culprit. Become a LEAK SEEKER. A quick toilet dye test using food coloring can tell you if your toilet is leaking.

Common Questions

Questions about your account, bill, or water conservation?  You’re sure to find the answer in our frequently asked questions section.  

Pay Online

It couldn’t be easier to manage your account and pay your bill online!  With a click of the mouse, view your account, water usage, payment history and more.

Customer News

Make sure you are in the know. Stay informed by reading our latest customer newsletter.

My Account

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Contact: 225 Douglass Street, PO Box 3553, Portland, ME 04104-3553

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