FAQs

How does Hundred Cubic Feet (HCF) relate to gallons of water used?

748 gallons = 1 HCF. If your meter measures 2 HCF you used 1,496 gallons. PWD measures and bills your water in HCF (hundreds of cubic feet).

More

Why isn’t my payment displayed on my current bill?

Generally this happens because your newest bill was produced before payment of your previous bill was received. To avoid this, make your payment as soon as you receive your bill, but no later than 24 days from the Bill Date. You can verify receipt of your payment and get your up-to-date balance, by selecting the MyOnlineBill link on the PWD Home page. First time users will need their PWD bill to register. If you are already registered, just log in with your username and password.

More

Why did I get a late fee?

A late fee or penalty can be charged when your unpaid bill is at least 30 days old.

How do I read my residential water meter?

Where to find your meter?

Water meters can be installed in various locations. Typical locations include the basement, hall closet, or in a meter pit in your yard. They should be installed in a warm, dry place, protected from drafts and the cold. If you can not locate your meter, please contact us, and we will assist you.

Automatic meters are used and allow meters to be read without stepping foot on private property. The new meters have reduced estimated reads and increased efficiencies..

More

How do I read my bill?

Back of the Bill

How to read your statement:

1. Account Number

With the conversion to the new software program, all account numbers have changed. Please make a note of your new number.

2. Payment Cut Off Date

Your bill may be higher than you expected. It may not reflect your most recent payment if we received it after the bill was printed.

More

What is a Submeter and how will it lower my wastewater bill?

If you do a lot of outside watering, you could lower your wastewater bill by purchasing a submeter.

A submeter measures water from your outside faucet that doesn’t enter the wastewater system. The amount of water measured by the submeter is not billed municipal wastewater charges.

The submeter program is managed by your municipality, so please check with them for details. Some municipalities require application fees and plumbing inspections.

More

How do I conserve water?

Dripping faucets and running toilets are more than a nuisance. They waste water and cost money.

A slow, steady drip can waste as much as 350 gallons of water a month. Water saved is money earned!

More

How can I avoid frozen meters and pipes?

Dont' be left out in the cold this winter!

Frozen water pipes are inconvenient.

Broken water pipes are expensive.

Don't be caught off guard by the sudden surge of frigid weather, with its bone chilling temperatures and biting windchills. Avoid the hassle of frozen meters and pipes by taking a few simple precautions now!!

More

Why is water disinfection needed?

Disinfection of drinking water is one of the major public health advances in the twentieth century. In the early 1900s, typhoid and cholera were common throughout American cities; disinfection was a large factor in reducing these epidemics. Chlorine was the preferred disinfectant back then and continues to be the most widely used substance for water disinfection in the United States.

More

Is fluoride a safe drinking water additive?

The fluoridation of drinking water is endorsed by the American Dental Association, the American Medical Association, and the US Public Health Service. The CDC proclaimed fluoridation to be one of the top ten greatest public health achievements of the past century. Former U.S. Surgeon General Dr. C. Everett Koop stated, "Fluoridation is the single most important commitment that a community can make to the oral health of its citizens."

More

Pages