How do I read my bill?
1. New Account Number: With the new billing system, every customer has a new account number. Please note your new number. You'll need it to create an online account and for faster customer support.
2. Bill Due Date: We clarified the bill due date. Payment is due upon receipt. Payment must be received before this date to avoid late fees.
3. Account Detail: This section details your previous balance, payments, adjustments, and current charges with more detailed descriptions of miscellaneous fees.
4. Your 13-Month Consumption Summary: This feature lets you compare your current usages to the previous 12-months' usage. It also shows how many days are included in the billing period. Previous usage will not be converted to the new bill, but future usage will begin to accrue in the table.