Our Promise and Vision

A Clear Look at the Future


The Portland Water District’s mission is to protect public health, safety, and the environment by providing our customers first-class water, wastewater, and related services.

Vision of the Future

With our customers’ best interest in mind, we will use innovative approaches to become a trusted provider of world-class products and services and a leader in our industry.


Through a Commitment to our Values, we will achieve our Mission and Vision.


Customer Focus

We listen and respond to customers by providing products and services that our customers want.


Reliable and Valued Products and Services

We are there when our customers need us. We provide products and services our customers cannot live without.


Continuous Improvement

We value every effort to continuously review processes and better employee and customer experiences.



We appreciate individual talents and encourage our employees to expand skills and embrace lifetime learning.



We work safely and provide safe products and services to our customers.


Reasonable Rates

We provide products and services at the lowest rates possible without compromising quality.


The Environment

We respect our environment and the need to advocate for changes that improve the world we live in.


Openness, Respect, and Fair Treatment

We promote an atmosphere that values openness, respect, and fair treatment.


Quality of Life

We provide a working environment that values family, and we provide quality products and services that enrich our customers’ lives.


We will become a premier employer and a respected community partner.