Culture
Mission
Our Purpose, what we do
Protect public health, safety, and the environment by providing customers with high-quality, reliable, and affordable water services.
Vision
Our future goal and aspiration
With our customers’ best interests as a guide, we will use innovative approaches to become a trusted provider of industry-leading water services.
Values
Guiding principles, beliefs, and what is important to us
Customer Focused
We engage, listen, and respond to customers by providing high-value services that our customers want.
Reliable & Sustainable Services
We provide reliable services through sustainable means because we understand our customers and the environment depend on us.
High-Value Services
We provide high-value services at a reasonable cost without compromising quality.
Continuous Improvement
We continuously review and improve our activities to enhance the customer experience and provide high value.
Protect Health, Safety, and the Environment
We work safely and provide services to our customers that safeguard public health and safety, while protecting the environment.
Workplace Quality of Life
We promote a safe work environment that values diversity and inclusiveness, collaboration, openness, respect, and fair treatment, while embracing continuous improvement and efficiency. The environment nurtures a diverse, caring, and flexible workforce with job satisfaction and employee engagement.
Skilled and Efficient Workforce
We seek to maintain a skilled workforce that delivers high-value services reliably and efficiently. We do this by encouraging people to expand their skills, embrace lifelong learning, and continuously improve.
An organization’s culture refers to the shared values, beliefs, practices, and behaviors that shape its operations and how its employees interact with one another and the outside world. At its heart, corporate culture defines the identity of an organization.