Our Promise and Vision
A Clear Look at the Future
The Portland Water District’s mission is to protect public health, safety, and the environment by providing our customers first-class water, wastewater, and related services.
Vision of the Future
With our customers’ best interest in mind, we will use innovative approaches to become a trusted provider of world-class products and services and a leader in our industry.
Through a Commitment to our Values, we will achieve our Mission and Vision.
We listen and respond to customers by providing products and services that our customers want.
Reliable and Valued Products and Services
We are there when our customers need us. We provide products and services our customers cannot live without.
We value every effort to continuously review processes and better employee and customer experiences.
We appreciate individual talents and encourage our employees to expand skills and embrace lifetime learning.
We work safely and provide safe products and services to our customers.
We provide products and services at the lowest rates possible without compromising quality.
We respect our environment and the need to advocate for changes that improve the world we live in.
Openness, Respect, and Fair Treatment
We promote an atmosphere that values openness, respect, and fair treatment.
Quality of Life
We provide a working environment that values family, and we provide quality products and services that enrich our customers’ lives.
We will become a premier employer and a respected community partner.