Will I receive a confirmation email that my bill has been paid?
Yes, you will receive a confirmation email.
When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Under “How would you like to pay” click on the drop-down box and choose EFT Check.
Do I have to enter an email address to make a payment?
Yes, an email address is required so the payment confirmation can be delivered to your email inbox.
I forgot my username, how do I access my account?
Your username is your email. If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.
I forgot my password, how do I access my account?
Click on “Forgot Password” in the main menu. You will need your email address and account number to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.
Is there a charge for using PWD’s online bill pay service?
It’s a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.