Billing & Payments

Back of the Bill 1. New Account Number: With the new billing system, every customer has a new account number. Please note your new number. You’ll need it to create an online account and for faster customer support. 2. Bill Due Date: We clarified the bill due date. Payment is due upon receipt. Payment must be…

We measure water use in hundred cubic feet, or HCF. One HCF is equal to 748 gallons. How much water is that? An average eight-person hot tub holds only about 500 gallons, so less than one HCF. It would take about 20 full bathtubs to equal 1 HCF. Each month, a PWD mobile unit drives…

A credit balance will occur when you pay more than the amount you owe, or if we adjusted your account because we over billed you. The Total Amount Due on your bill payment stub will have a CR after the amount.

A late fee or penalty can be charged when your unpaid bill is at least 30 days old.

There may have been a payment application error. If this happens please contact us by calling 207-761-8310 or by email, so we can investigate. If you communicate by email, please do not enter your banking account number; email is not secure.

Payment should be made within 24 days of the Bill Date. If your payment is made later than that, your new bill may be generated before payment of your previous bill is received, and your payment will not be displayed. If this happens you can verify receipt of your payment, and get your up-to-date balance,…

Generally this happens because your newest bill was produced before payment of your previous bill was received. To avoid this, make your payment as soon as you receive your bill, but no later than 24 days from the Bill Date. You can verify receipt of your payment and get your up-to-date balance, by selecting the…