COVID 19 Response Update
As we move through the many changes and challenges that the COVID-19 pandemic presented, I wanted to share with you a current picture of where we are today.
Our top priority remains the safety of our employees and partners so we can continue to serve customers with essential water and wastewater services. We have adapted and made many changes over the past year or so in how we do our business, engage with customers, and deliver services. Now that the state of Maine has loosened restrictions and vaccination rates are climbing, we look forward to soon returning to a normalcy that includes face-to-face engagement and human connection.
Here is a list of some current adjustments that are still in place as a result of COVID-19.
- The Customer Service Center is now open on a limited basis, Tuesday, Wednesday, and Thursday from 8 a.m. - noon. Vaccinated people are not required to wear a mask in the lobby, however the public must wear a mask in all other Portland Water District facilities and buildings.
- Public tours remain suspended.
- Our in-person environmental and water education programs are focused on providing virtual resources, available to everyone here: https://www.pwd.org/remote-learning-education
The prolonged pandemic has impacted us all in significant ways, and we understand that it has stretched financial resources for some customers. Late fees remain suspended and we remain vigilant in assisting our in-need customers with flexible payment plans and compassionate assistance.Disconnection activities resumed in 2021 so we encourage customers to pay their water bill and to contact us if having difficulty paying because you may be eligible for financial assistance. There are also new programs that can assist you in paying your bills.
Maine Housing Authority, Emergency Rental and Utility Assistance: https://www.mainehousing.org/programs-services/rental/rentaldetail/covid-19-rental-relief-program
City of Portland Rental and Utility Assistance: https://www.portlandmaine.gov/DocumentCenter/View/28658/Portland-CARES-Emergency-Assistance-Payment-Program-Guidelines-Updated-86
Stay safe and healthy,