How do I remove or change my credit card or bank account number for online payments?

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website.

PWD's MyOnlineBill: If you pay your bill on PWD’s website, select the MyOnlineBill link at the PWD Home Page and sign in. Follow the process below depending on whether you make a One-time/Occasional Payment (Pay Now) or Automatic Monthly Payments (Auto Pay).


Can I pay my bill on-line at PWD's website?

Yes you can! Select the MyOnlineBill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking or savings account; Visa and MasterCard are also accepted. If you choose checking or savings account, you will be prompted to enter your bank account and routing #. 


If I have multiple accounts, will I have to set up separate registrations for each account?

No. You can add multiple accounts to your existing registered account. Select the MyOnlineBill link at the PWD Home Page to sign in using your username and password. You will need the PWD account number and associated billing address of the account you want to add. Select the Manage Account Tab at the top of the page:


Why must I boil my water?

A boil order has been issued to your water system because either recent testing has shown the presence of organisms that could cause illness (e.g. fecal or E. coli bacteria), or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination.

Who can be affected?

Anyone who ingests contaminated water may become ill. Infants, young children, the elderly, and people with severely compromised immune systems are more at risk of illness.

How can I make my water safe?

Boiling the water is the best way to ensure that it is free of illness-causing organisms. Bring water to a rolling boil for a minimum of one minute. When it cools, refrigerate the water in clean containers. (A pinch of salt per quart may improve the rather flat taste of boiled water). If you do not want to boil your water, you can disinfect it by adding 1/8 teaspoon of bleach (common household bleach containing 5.25 percent sodium hypochlorite) per gallon of water. Do not use bleach containing perfume, dyes, or other additives.


Is it necessary to boil all water in the home during an advisory or order?

During boil water advisories or boil water orders, you should boil all water used for drinking, preparing food, beverages, ice cubes, washing fruits and vegetables, or brushing teeth. It is not necessary to boil tap water used for other household purposes, such as showering, laundry, or bathing. Adults, teens, and older children can wash, bathe, or shower; however, they should avoid swallowing the water. Toddlers and infants should be sponge-bathed.

How should tap water be boiled properly?

Water should be placed in a heat-resistant container and brought to a rolling boil for 1 minute to kill all disease-causing organisms.

I have a water treatment device; do I still need to boil my drinking water?

If the device is designed to improve the taste and odor or chemical quality of the water, such as activated carbon filters, it is still necessary to boil the water. Check with the manufacturer if you are not certain.

Can I use bottled water?

Buying bottled water may be a feasible alternative to boiling water.