FAQs

Is there a charge for using PWD's MyOnlineBill service?

It's a free service if you are paying by withdrawals from your checking or savings account. 

There is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

Can I pay more or less than I owe using the on-line payment option at PWD's website?

You can pay any amount if you are using the Pay Now or Schedule Pay options to make an occasional or one time payment. If you signed up for the Auto-Pay program, the full amount of your bill will be automatically deducted from your credit card or bank account.

How will I know if my payment has been made?

You will receive an email confirming your payment. You will also see the payment deducted from your banking or credit card account statement. Although your payment has been confirmed immediately by email, it can take up to 2 business days to post and be credited to your PWD account. 

How do I sign up for automatic, monthly bill payments (Auto-Pay)?

To sign up for automatic payments, please visit MyOnlineBill at www.pwd.org to register your account.

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Through PWD's Auto Pay program, how long will it take for my payment to be automatically deducted?

Your automatic payments will be deducted approximately 18 calendar days after your next PWD bill date.

I have multiple accounts setup under one registration through PWD’s MyOnlineBill service. Do I have to pay each account individually?

Yes, even though there is only one username and password for all the accounts, you have to pay each account individually. Click on the Pay Now Tab and decide if you want to pay the bill today (Pay Now) or schedule a payment for a later date (Schedule Pay).

An alternative to making individual monthly payments would be to setup each account for Auto-pay. After the initial setup, payments would automatically be deducted 18 calendar days after the PWD bill date.

How secure is my personal and banking information?

MyOnlineBill uses industry leader Verisign to ensure the maximum security and privacy. All transactions are encrypted with the latest security software. Please feel free to review the Privacy Policy for detailed information.

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I changed my mind, I want to receive a paper bill in the mail instead of the on-line, paperless option. How can I make this change?

  • Select the MyOnlineBill link at the PWD Home Page.
  • Sign in and select the Manage Account Tab at the top of the screen.
  • Then select the Update User Detail Tab.
  • Click on Update Go Paperless. In the Action Column, click Disable. The Disable status means you are set up to receive paper bills in the mail. Even though you will begin receiving paper bills, you can still view your bill on-line any time you choose. We will continue sending monthly emails to let you know when your bill is ready to view.

If I want to receive a paperless bill, or just view my bill on-line, do I have to participate in the automatic or one-time payment program?

No, but you must set-up a MyOnlineBill account by clicking on the MyOnlineBill link on the PWD home page. Click the red Account set-up button and follow the prompts. You will need a PWD bill for each account you wish to view.

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