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Customer Service will be closed on Thursday, May 8, from 12:00 to 4:30 p.m. for training. We apologize for any inconvenience. For service emergencies, call 207.761.8300.

Learn More Customer Service will be closed on Thursday, May 8, from 12:00 to 4:30 p.m. for training. We apologize for any inconvenience. For service emergencies, call 207.761.8300.

Customer Service will be closed on Thursday, May 8, from 12:00 to 4:30 p.m. for training. We apologize for any inconvenience. For service emergencies, call 207.761.8300.

Learn More Customer Service will be closed on Thursday, May 8, from 12:00 to 4:30 p.m. for training. We apologize for any inconvenience. For service emergencies, call 207.761.8300.

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    • CultureExpand
      • Our Promise, Vision, Values
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FAQs

  • How do I unsubscribe from alerts?

    If you signed up for email alerts, when you get the email alert, there is an unsubscribe option at the bottom. If you signed up for text alerts, return to the sign up page, fill in the information you signed up with/for and click unsubscribe. Once you select ‘Both’ or ‘Text’, the unsubscribe option will appear. 

  • The water coming out of my faucet is dirty, what do I do?

    Inquiries about dirty water are some of the most common customer calls we receive, and for good reason. It’s disconcerting when you turn on the tap expecting clear water and instead see water that is discolored or dirty. Customers often wonder why this happens, what they can do, and most of all, if the water…

  • Can you tell me more about Autopay?

    What is AutoPay? AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to…

  • Can I pay my bill on-line at PWD’s website?

    Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be…

  • I’ve read PWD’s Frequently Asked Questions about Online Account and Bill Payments but still need assistance. What should I do?

    For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org. You will receive an email response in 24 hours during normal business hours. Request Support

  • How will I know that my payment has been accepted?

    After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice…

  • Is there a charge for using PWD’s online bill pay service?

    It’s a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

  • What forms of payment can I use?

    You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

  • When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

    Under “How would you like to pay” click on the drop-down box and choose EFT Check.

  • Do I have to enter an email address to make a payment?

    Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

  • How do I remove or change my credit card or bank account number for online payments?

    Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website. PWD’s online account management and bill pay system: If you pay your bill on PWD’s website, select the Pay Bill…

  • I forgot my username, how do I access my account?

    Your username is your email.  If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.

  • What are some of the benefits of paying a bill online?

    Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

  • What are some of the benefits of receiving my bill electronically?

    It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

  • Is my information secure?

    Invoice Cloud, who processes our payments, uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

  • What if I can’t locate my bill?

    If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

  • Is my credit card and checking account information safe when I pay online?

    Absolutely. Invoice Cloud, who processes our payments, will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information

  • Do I need to register to pay a bill?

    No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

  • Will I receive a confirmation email that my bill has been paid?

    Yes, you will receive a confirmation email.

  • What is PCI Compliance and why is it so important?

    PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

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225 Douglass St.
PO Box 3553, Portland, ME
04104-3553

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This one question will help us understand how people use our website, you will have an opportunity to add more information to your answer on the next page. Having problems with online billing? Please fill out this form: https://www.pwd.org/support-request/

Our online account management and bill payment portal is temporarily unavailable while we upgrade the system. The automated phone payment system is also temporarily unavailable. Services are expected to resume by Monday, March 3.

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  • Customer Service
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        • Start, Stop, or Change Service
        • Seasonal Service
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        • Contact
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        • Customer Assistance/Lifeline Rates
        • Frequently Asked Questions
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        • Ways to Pay
        • Damage Claims
        • Hydrant Use (Meter)
        • HomeServe Warranty Program
        • Customer Information
        • Submeters
        • Flushing Program
      • Business
        • Industrial Pretreatment
        • Private Hydrants
        • Cross Connections (Backflow)
        • Main Extensions & New Services
    • Manage Your Account
      • Pay Your Bill
      • Start, Stop, or Change Service
      • Seasonal Service
    • Customer Service
      • Contact
      • Billing Rates
      • Customer Assistance/Lifeline Rates
      • Frequently Asked Questions
      • Understanding Your Account
      • Ways to Pay
      • Damage Claims
      • Hydrant Use (Meter)
      • HomeServe Warranty Program
      • Customer Information
      • Submeters
      • Flushing Program
    • Business
      • Industrial Pretreatment
      • Private Hydrants
      • Cross Connections (Backflow)
      • Main Extensions & New Services
  • Water & Environment
      • Water
        • Water Advisories
        • Water Treatment
        • Frequently Asked Questions
      • Water Quality
        • 2024 Annual Water Quality Report
        • Lead
        • PFAS
        • Fluoride
        • Legionella
      • Environment and Stewardship
        • Sebago Lake
        • Sebago Lake Protection Office
        • Security & Protection Zones
        • Land Conservation
        • Landowner and Contractor Resources (permits, lakescaping)
        • Sebago Lake Land Reserve
        • Environmental Education
          • Sebago Lake to Casco Bay Calendar
      • Wastewater
        • Industrial Pretreatment
        • Wastewater Treatment
        • Odor Management
        • Biosolids Management
        • Wastewater Epidemiology
        • What You Can Do
    • Water
      • Water Advisories
      • Water Treatment
      • Frequently Asked Questions
    • Water Quality
      • 2024 Annual Water Quality Report
      • Lead
      • PFAS
      • Fluoride
      • Legionella
    • Environment and Stewardship
      • Sebago Lake
      • Sebago Lake Protection Office
      • Security & Protection Zones
      • Land Conservation
      • Landowner and Contractor Resources (permits, lakescaping)
      • Sebago Lake Land Reserve
      • Environmental Education
        • Sebago Lake to Casco Bay Calendar
    • Wastewater
      • Industrial Pretreatment
      • Wastewater Treatment
      • Odor Management
      • Biosolids Management
      • Wastewater Epidemiology
      • What You Can Do
  • Construction & Development
      • Capital Projects
        • Water Main Replacement Program
        • Bid Opportunities
      • Main Extensions and New Services
        • Development Process
      • Specifications & Details
        • Construction Specifications
        • Details
      • Cross Connections and Backflow Devices
    • Capital Projects
      • Water Main Replacement Program
      • Bid Opportunities
    • Main Extensions and New Services
      • Development Process
    • Specifications & Details
      • Construction Specifications
      • Details
    • Cross Connections and Backflow Devices
  • Alerts
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        • Board of Trustees
        • Meeting Calendar
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        • History
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        • Pressroom
        • E-News
        • FAQs
        • Publications
        • Calendar
      • Procurement
      • Financials
      • Policies
    • Leadership
      • Board of Trustees
      • Meeting Calendar
      • Agendas & Minutes
      • Management
    • Who We Are
      • Service Area Map
      • Facilities
      • Charter
    • Culture
      • Our Promise, Vision, Values
      • History
    • News and Information
      • Pressroom
      • E-News
      • FAQs
      • Publications
      • Calendar
    • Financials
    • Procurement
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  • Contact
  • Community
      • Environmental Education
        • Virtual Resources
      • Portable Drinking Water Fountain
      • Water Bottle Filling Station Grants
        • Application
      • Joe DiPietro Scholarship
        • Application
      • Sebago Lake Land Reserve
        • Trail Map
        • Land Use Policies
        • Unique Ecological Features
      • Facility Tours
        • Facility Tour Request Form
      • Rain Barrels
      • Community Events
    • Environmental Education
      • Virtual Resources
    • Portable Drinking Water Fountain
    • Water Bottle Filling Station Grants
      • Application
    • Joe DiPietro Scholarship
      • Application
    • Facility Tours
      • Facility Tour Request Form
    • Sebago Lake Land Reserve
      • Trail Map
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      • Unique Ecological Features
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