Check the outside taps for leaking water, particularly during the summer sprinkling season. A hose mistakenly left dribbling away in the grass or garden can waste thousands of gallons of water over the course of a summer. Remember to close outside faucets tightly every time you shut off the water!
Number of days in thje reading period. If the number of days in your current read period is lower than the number of days in your prior read period, your current bill may be less. You can check the number of days in the Water Consumption Chart on your bill or in the MyOnlineBill section of our web site.
Reduced water usage. You may have been on vacation or away from your home for an extended period of time .
Number of days in the reading period. This is the most common reason for a high bill. If the number of days in your current read period is greater than the number of days in your prior read period, your current bill may be higher. You can check the number of days in the Water Consumption Chart on your bill or in the MyOnlineBill section of our web site. The days in your read period can fluctuate from month to month depending on the date we read your meter.
Your water meter measures whole and fractions of HCF (hundreds of cubic feet), but PWD only bills the whole number; the fraction is ignored. For example, if your water meter measures 2.9 HCF, PWD bills 2 HCF when you actually used almost 3 HCF. The chart below illustrates why you are billed different amounts even though you used the same amount of water two months in a row. For ease of demonstration, assume the 3/1/09 read date was the date a brand new meter was installed.
Why do I have a payment on my bill that I didn’t make?
There may have been a payment application error. If this happens please contact us by calling 207-761-8310 or by email, so we can investigate. If you communicate by email, please do not enter your banking account number; email is not secure.
Payment should be made within 24 days of the Bill Date. If your payment is made later than that, your new bill may be generated before payment of your previous bill is received, and your payment will not be displayed. If this happens you can verify receipt of your payment, and get your up-to-date balance, by selecting the MyOnlineBill link on the PWD home page. First time users will need their PWD bill to register. If you are already registered, just log in with your username and password.