FAQs

Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices.”

How do I change my account information?

Simply log into your account and change any of your personal information under the Account link in the main menu bar. If you are unable to change some of your information, you may need to contact us at customerservice@pwd.org.

Can I view past bills?

Yes, MyOnlineBill will be available until 12/31/21, so you can log in at the address below to view and print your previous bills.

https://secure.myonlinebill.com/mob/user/login.do?clientId=MTA4NzM%3D

 

I’ve read PWD’s Frequently Asked Questions about Online Account and Bill Payments but still need assistance. What should I do?

For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org . You will receive an email response in 24 hours during normal business hours.

 

Request Support

Can I pay my bill on-line at PWD's website?

Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be prompted to enter your bank account and routing #. 

There are 4 online payment methods to choose from:

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Can you tell me more about Autopay?

What is AutoPay?

AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.

Can I cancel AutoPay?

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The water coming out of my faucet is dirty, what do I do?

Inquiries about dirty water are some of the most common customer calls we receive, and for good reason.  It’s disconcerting when you turn on the tap expecting clear water and instead see water that is discolored or dirty.  Customers often wonder why this happens, what they can do, and most of all, if the water is still safe to use?  Read on for answers to these and other questions about dirty water.

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Contact: 225 Douglass Street, PO Box 3553, Portland, ME 04104-3553

Copyright Portland Water District 2025