alert

Notice of Fee Increase:  If you pay your bill through our online bill payment portal, credit card/debit card fees will be increasing, no earlier than February 20, 2023.  There is NO fee to pay using a checking or savings accounts.

FAQs

How do I read my bill?

Back of the Bill

1. New Account Number: With the new billing system, every customer has a new account number.  Please note your new number.  You'll need it to create an online account and for faster customer support.

More

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

What are some of the benefits of receiving my bill electronically?

It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

What are some of the benefits of paying a bill online?

Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

Is my information secure?

Invoice Cloud, who processes our payments, uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

Is my credit card and checking account information safe when I pay online?

Absolutely. Invoice Cloud, who processes our payments, will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information

What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

What if I can’t locate my bill?

If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

Do I need to register to pay a bill?

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

Pages

Connect with PWD

Contact: 225 Douglass Street, PO Box 3553, Portland, ME 04104-3553

Copyright Portland Water District 2023