How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.
Can I use more than one payment method per transaction?
Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
What are some of the benefits of paying a bill online?
Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.
I’ve read PWD’s Frequently Asked Questions about Online Account and Bill Payments but still need assistance. What should I do?
For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org . You will receive an email response in 24 hours during normal business hours.
Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be prompted to enter your bank account and routing #.
There are 4 online payment methods to choose from:
AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.
