FAQs

Can I view past bills?

Yes, MyOnlineBill will be available until 12/31/21, so you can log in at the address below to view and print your previous bills.

https://secure.myonlinebill.com/mob/user/login.do?clientId=MTA4NzM%3D

 

Do I have to enter an email address to make a payment?

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

I forgot my username, how do I access my account?

Your username is your email.  If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.

I forgot my password, how do I access my account?

Click on “Forgot Password” in the main menu. You will need your email address and account number to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.

Is there a charge for using PWD's online bill pay service?

It's a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

I’ve read PWD’s Frequently Asked Questions about Online Account and Bill Payments but still need assistance. What should I do?

For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org . You will receive an email response in 24 hours during normal business hours.

 

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Can I pay my bill on-line at PWD's website?

Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be prompted to enter your bank account and routing #. 

There are 4 online payment methods to choose from:

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Can you tell me more about Autopay?

What is AutoPay?

AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.

Can I cancel AutoPay?

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