alert

Due to construction, we will not be conducting a rain barrel sales event in 2024. Please check back in 2025. 

FAQs

What is PCI Compliance and why is it so important?

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

What is Pay by Text?

Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying. You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.

What if I can’t locate my bill?

If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

How long will my payment history be maintained and can I print a copy of my bill?

24 months of payment history is stored.  Bills are stored in PDF and HTML format so you can print them out if needed.

Do I need to register to pay a bill?

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices.”

Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

How do I change my account information?

Simply log into your account and change any of your personal information under the Account link in the main menu bar. If you are unable to change some of your information, you may need to contact us at customerservice@pwd.org.

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Can I view past bills?

Yes, MyOnlineBill will be available until 12/31/21, so you can log in at the address below to view and print your previous bills.

https://secure.myonlinebill.com/mob/user/login.do?clientId=MTA4NzM%3D

 

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