FAQs

Is there a charge for using PWD's online bill pay service?

It's a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

What forms of payment can I use?

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

How do I remove or change my credit card or bank account number for online payments?

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website.

PWD's online account management and bill pay system: If you pay your bill on PWD’s website, select the Pay Bill link at the PWD Home Page and sign in.

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How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

What are some of the benefits of receiving my bill electronically?

It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

Can I use more than one payment method per transaction?

Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

What are some of the benefits of paying a bill online?

Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

How long does it take for online payments to process?

Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

Is my information secure?

Invoice Cloud, who processes our payments, uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

How long does it take for online payments to process?

Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

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