FAQs

Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

How do I change my account information?

Simply log into your account and change any of your personal information under the Account link in the main menu bar. If you are unable to change some of your information, you may need to contact us at customerservice@pwd.org.

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Can I view past bills?

Yes, MyOnlineBill will be available until 12/31/21, so you can log in at the address below to view and print your previous bills.

https://secure.myonlinebill.com/mob/user/login.do?clientId=MTA4NzM%3D

 

Do I have to enter an email address to make a payment?

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

I forgot my username, how do I access my account?

Your username is your email.  If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.

I forgot my password, how do I access my account?

Click on “Forgot Password” in the main menu. You will need your email address and account number to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.

Is there a charge for using PWD's online bill pay service?

It's a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

What forms of payment can I use?

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

How do I remove or change my credit card or bank account number for online payments?

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website.

PWD's online account management and bill pay system: If you pay your bill on PWD’s website, select the Pay Bill link at the PWD Home Page and sign in.

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Contact: 225 Douglass Street, PO Box 3553, Portland, ME 04104-3553

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