FAQs

What is a browser and is mine compatible with this online payment program?

A browser is a piece of computer software that allows you to search for information on the World Wide Web. If you have one of the following browsers you will be able to use this online payment program:

  • Mozilla Firefox, version 17
  • Internet Explorer, versions 7, 8 and 9
  • Google Chrome, version 23
  • Safari, version 5.1.5

How do I remove or change my credit card or bank account number for online payments?

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website.

PWD's MyOnlineBill: If you pay your bill on PWD’s website, select the MyOnlineBill link at the PWD Home Page and sign in. Follow the process below depending on whether you make a One-time/Occasional Payment (Pay Now) or Automatic Monthly Payments (Auto Pay).

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Can I pay my bill on-line at PWD's website?

Yes you can! Select the MyOnlineBill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking or savings account; Visa and MasterCard are also accepted. If you choose checking or savings account, you will be prompted to enter your bank account and routing #. 

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If I have multiple accounts, will I have to set up separate registrations for each account?

No. You can add multiple accounts to your existing registered account. Select the MyOnlineBill link at the PWD Home Page to sign in using your username and password. You will need the PWD account number and associated billing address of the account you want to add. Select the Manage Account Tab at the top of the page:

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How will the payment appear on my statement?

If you pay by a bank account, a single transaction will appear as Portland Water on your statement.  If you pay by credit card, two transactions will appear on you credit card statement.  One from Portland Water for the amount paid toward the bill, the other from MyOnlineBill in the amount of the online processing fee.  

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Contact: 225 Douglass Street, PO Box 3553, Portland, ME 04104-3553

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