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Due to construction, we will not be conducting a rain barrel sales event in 2024. Please check back in 2025. 

FAQs

What if I can’t locate my bill?

If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

How long will my payment history be maintained and can I print a copy of my bill?

24 months of payment history is stored.  Bills are stored in PDF and HTML format so you can print them out if needed.

Do I need to register to pay a bill?

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

Can I tell if my payment has been posted?

Yes, simply login to your account and select “View paid or closed invoices.”

Will I receive a confirmation email that my bill has been paid?

Yes, you will receive a confirmation email.

How do I change my account information?

Simply log into your account and change any of your personal information under the Account link in the main menu bar. If you are unable to change some of your information, you may need to contact us at customerservice@pwd.org.

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Can I view past bills?

Yes, MyOnlineBill will be available until 12/31/21, so you can log in at the address below to view and print your previous bills.

https://secure.myonlinebill.com/mob/user/login.do?clientId=MTA4NzM%3D

 

Do I have to enter an email address to make a payment?

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

I forgot my username, how do I access my account?

Your username is your email.  If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.

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