How do I remove or change my credit card or bank account number for online payments?

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website.

PWD's MyOnlineBill: If you pay your bill on PWD’s website, select the MyOnlineBill link at the PWD Home Page and sign in. Follow the process below depending on whether you make a One-time/Occasional Payment (Pay Now) or Automatic Monthly Payments (Auto Pay).

(PAY NOW) ONE-TIME/OCCASIONAL PAYMENTS:

Change credit card or ACH banking information:

  • At the View /Pay Bill Tab, Select the red Pay Now Button.
  • In the Payment Amount field, enter the amount you want to pay (your credit card or banking numbers cannot be changed unless a payment is made).
  • At Stored Payment Type, click to select the credit card or ACH bank account you want to update.
  • Click the box in the Update Stored Payment field.
  • In the Payment Method field select Visa, MasterCard or ACH/Electronic check from the drop down menu.
  • Change the information in any of the following fields: Credit Card Number, Expiration Date, Routing, Bank Number or Account Type.
  • Click on Yes, I agree and click the Next Button.
  • Review the updated information and click the Submit Button (caution: do not hit submit more than once or you could make a double payment).
  • When you see Payment Status Accepted at the top of the screen, click the Done Button. 

Remove Credit Card or ACH banking information:

  • At the View /Pay Bill Tab, click the Pay Now Button.
  • At Stored Payment Type, click to select the credit card or ACH bank account you want to remove.
  • Click the underlined REMOVE button next to it. Follow the prompts to complete the change.

(AUTO PAY) AUTOMATIC MONTHLY PAYMENTS:

Change credit card or ACH banking information:

  • At the View and Pay Bill Tab, click the red Auto- Pay Button.
  • Select the Update/Set-up Auto-Pay Details link.
  • At Stored Payment Type, click to select the credit card or ACH bank account you want to update.
  • Click the box in the Update Stored Payment field.
  • In the Payment Method field select Visa, MasterCard or ACH/Electronic check from the drop down menu.
  • Change the information in any of the following fields: Credit Card Number, Expiration Date, Routing, Bank Number or Account Type.
  • Click on Yes, I agree and click the Next Button. Review the updated information and click the Submit Button.

Remove credit card or ACH banking information:

  • At the View and Pay Bill Tab, click the red Auto-Pay Button.
  • Select the Update/Set-up Auto-Pay Details link.
  • At Stored Payment Type, click to select the credit card or ACH bank account you want to remove, then click the underlined REMOVE button next to it. Follow the prompts to complete the change.