What is Go Paperless?

In our continuing effort to maintain low rates, reduce paper usage, and to be responsive to customer input, we have implemented Go Paperless. After signing up for Go Paperless, you will begin receiving paperless invoices through our new Online Bill Presentment and E-Mail Notification system. At the time of each billing, an e-mail will be sent to your e-mail address notifying you of the availability of your invoice and other important notifications on our website.

Will I be able to view the important documents usually included with my statement if I Go Paperless?

Yes. Links to all regular notifications, notices about changes in service, and other program announcements and enhancements will be available on the Pay Online home page.

To receive E-Mail Invoice Notification or to View my Invoice, do I have to participate in the Auto-Pay Recurring Payment Program?

No. You may sign up for e-mail invoice notification or you can view your invoice at any time. You are not required to enroll in the Auto-Pay Recurring Payment Program or to make a one-time payment. Having this information online provides our customers with easier access to their accounts, historical invoices and other important information and helps reduce paper usage.

Login Name and Password:

Your user name and password are unique identifiers that only you know. Once you register, only you can access your account information unless you personally share your information. If at any time you feel that your user name and password are no longer secure, you can change either one or both while viewing your account.

How secure is my billing and personal information?

We understand the importance of both security and privacy. We have used several methods to ensure your information is secure. Please feel free to review our Privacy Policy for detailed information.

Encryption:

All transactions are encrypted with the latest software and we utilize industry-leader Verisign to ensure the maximum security and privacy.

Why do I need to confirm my e-mail address when I am registering?

Entering the Confirmation Code that we e-mail you during the registration process assures that E-mail Notifications will be sent to the e-mail address that you choose.

How long will it take after I have enrolled in the Auto Pay program to begin paying my bill through automatic deduction?

The enrollment process takes one billing cycle. Before you enroll in the program, take a moment to pay your current bill with a one-time online payment and immediately following you can enroll in our Auto-Pay program for future invoices.

Is there a charge for using Pay Online?

No. Customers may sign up for Auto-Pay recurring payments or make one-time payments using their bank information, with no service fee.  And you save the cost of a stamp!

Will I have a history of past invoices when I am viewing my current invoice?

Yes. Once you have registered and access your account information, your online history will be available for 2 years.  We also offer a printable version of each invoice for your convenience.

Can I adjust the amount of my payment?

Yes. When you are making a one-time payment you may change it to any amount you wish to pay. If you participate in the Auto-Pay program for recurring payments, the full amount due will be deducted.

NOTE: Any payments made during the billing cycle will not be reflected online until the next billing cycle.

How will I know my payment has been made?

After you have submitted the information needed, a confirmation will be sent to you by e-mail. We recommend you keep a copy of this for your records. You will see the payment reflected on your account when you get the next online billing notification. Your payment amount will also appear on your bank account statement.

How do I establish regular recurring payment options?

When you are viewing your account, you have the option of subscribing to our Auto-Pay recurring payment program. At any time, whether you have made a one-time payment or not, you have the opportunity to sign up for our Auto-Pay automatic recurring payment program.

If I have multiple accounts, do I set up a separate registration for each one?

We have made it easy for you! You can add multiple accounts to one registration. All you need is the invoice for the account you wish to add and select Add/Remove Account.

If I should have a question about my invoice, whom should I contact?

If you wish to speak to someone in person, contact our customer service center at (207) 761-8310 or Customerhelp@pwd.org.

I am already on the Direct Payment program; do I have to sign up again?

No, this plan is still in effect and will continue unless you contact customer service to cancel.  But now you have the added benefits of viewing your bill(s) online and selecting paperless billing.

How can I change my e-mail address, user name, or password?

Click on My Account and then click on Update Information at any time to change your e-mail address, your user name or your password.

What should I do if I have forgotten my User Name and Password?

If you have forgotten your User Name and/or Password, simply click on Recover Password. This will generate an e-mail that will be sent out to the e-mail address you gave us when you originally enrolled. This provides protection that your information will continue to be secure.

What happens if I make my payment on a weekend or holiday?

Your payment will be processed and posted on the next banking business day.

What if there is a problem with my bank account?

If your automatic recurring payment is refused by your bank for any reason, including insufficient funds, closed accounts, or unauthorized accounts, the bank charge (usually $5.00) may be assessed and your participation in the Auto-Pay program may be suspended. If you have any questions or problems, please contact customer service.