What is Go Paperless?
In our continuing effort to maintain low rates, reduce
paper usage, and to be responsive to customer input, we have implemented Go
Paperless. After signing up for Go Paperless, you will begin receiving paperless
invoices through our new Online Bill Presentment and E-Mail Notification system.
At the time of each billing, an e-mail will be sent to your e-mail address
notifying you of the availability of your invoice and other important
notifications on our website.
Will I be able to view the important documents usually included with my
statement if I Go Paperless?
Yes. Links to all regular notifications, notices about
changes in service, and other program announcements and enhancements will be
available on the Pay Online home page.
To receive E-Mail Invoice Notification or to View my Invoice, do I have to
participate in the Auto-Pay Recurring Payment Program?
No. You may sign up for e-mail invoice notification or you
can view your invoice at any time. You are not required to enroll in the
Auto-Pay Recurring Payment Program or to make a one-time payment. Having this
information online provides our customers with easier access to their accounts,
historical invoices and other important information and helps reduce paper
usage.
Login Name and
Password:
Your user name and password are unique identifiers that
only you know. Once you register, only you can access your account information
unless you personally share your information. If at any time you feel that your
user name and password are no longer secure, you can change either one or both
while viewing your account.
How secure is my
billing and personal information?
We understand the importance of both security and privacy.
We have used several methods to ensure your information is secure. Please feel
free to review our Privacy Policy for detailed information.
Encryption:
All transactions are encrypted with the latest software and
we utilize industry-leader
Verisign to ensure the maximum security and privacy.
Why
do I need to confirm my e-mail address when I am registering?
Entering the Confirmation Code that we e-mail you during
the registration process assures that E-mail Notifications will be sent to the
e-mail address that you choose.
How long will it take after I have enrolled in the Auto Pay program to begin
paying my bill through automatic deduction?
The enrollment process takes one billing cycle. Before you
enroll in the program, take a moment to pay your current bill with a one-time
online payment and immediately following you can enroll in our Auto-Pay program
for future invoices.
Is
there a charge for using Pay Online?
No. Customers may sign up for Auto-Pay recurring payments
or make one-time payments using their bank information, with no service fee.
And you save the cost of a stamp!
Will I have a history of past invoices when I am viewing my current invoice?
Yes. Once you have registered and access your account
information, your online history will be available for 2 years. We also offer
a printable version of each invoice for your convenience.
Can I
adjust the amount of my payment?
Yes. When you are making a one-time payment you may change
it to any amount you wish to pay. If you participate in the Auto-Pay program for
recurring payments, the full amount due will be deducted.
NOTE: Any payments made during the billing cycle will not
be reflected online until the next billing cycle.
How
will I know my payment has been made?
After you have submitted the information needed, a
confirmation will be sent to you by e-mail. We recommend you keep a copy of this
for your records. You will see the payment reflected on your account when you
get the next online billing notification. Your payment amount will also appear
on your bank account statement.
How do I
establish regular recurring payment options?
When you are viewing your account, you have the option of
subscribing to our Auto-Pay recurring payment program. At any time, whether you
have made a one-time payment or not, you have the opportunity to sign up for our
Auto-Pay automatic recurring payment program.
If I have multiple accounts, do I set up a separate registration for each one?
We have made it easy for you! You can add multiple accounts
to one registration. All you need is the invoice for the account you wish to add
and select Add/Remove Account.
If
I should have a question about my invoice, whom should I contact?
If you wish to speak to someone in person, contact our
customer service center at (207) 761-8310 or
Customerhelp@pwd.org.
I am already on the Direct Payment program; do I have to sign up again?
No, this plan is still in effect and will continue unless
you contact customer service to cancel. But now you have the added benefits of
viewing your bill(s) online and selecting paperless billing.
How can I
change my e-mail address, user name, or password?
Click on My Account and then click on Update Information at
any time to change your e-mail address, your user name or your password.
What
should I do if I have forgotten my User Name and Password?
If you have forgotten your User Name and/or Password,
simply click on Recover Password. This will generate an e-mail that will be sent
out to the e-mail address you gave us when you originally enrolled. This
provides protection that your information will continue to be secure.
What happens
if I make my payment on a weekend or holiday?
Your payment will be processed and posted on the next
banking business day.
What if there is a
problem with my bank account?
If your automatic recurring payment is refused by your bank
for any reason, including insufficient funds, closed accounts, or unauthorized
accounts, the bank charge (usually $5.00) may be assessed and your participation
in the Auto-Pay program may be suspended. If you have any questions or problems, please contact customer service.
