Utility Specialist Supervisor
Interested candidates, please submit resume and cover letter with salary requirements via our website at www.pwd.org
Purpose/Customer Impact: Create and implement a broad range of programs that ensure the reliable distribution of drinking water to the District's customers through field inspection, meter and backflow services. Work closely with the Customer Service Department, MEANS and Water operations to achieve established goals
Reports to: Distribution System Manager - Water
Direct Reports: Utility Specialists, , Water System Operator, Temporary Employees
Interrelationships: Daily contact with customers and contractors; communication with managers and staff from all PWD departments.
Independent Action: Uses independent judgment to provide direction, planning and management for the transmission and distribution workforce. Resolve operational and service issues; coordinate emergency response and determine methods for repair of infrastructure.
- Establish standards and safe work practices for operational and maintenance tasks. Assist with the maintenance of the District's materials and construction specifications. Create and maintain Standard Operating Procedures for the functional area.
- Assist Distribution System Manager in creating annual work plans and preparing the budget. Ensure the appropriate and cost effective allocation of resources.
- Develop employees for current and future roles. Provide a training program to develop water system operators. Make continuous learning part of the daily tasks. Evaluate and manage employee performance.
- Perform administrative and supervisory duties in the functional areas. Coordinate the resources to achieve program goals. Facilitate and sponsor a work environment based on team principles.
- Represent the District's interest in various meetings, such as planning, utility coordination, emergency response and other related forums.
- Create monitoring systems to evaluate performance and progress in meeting established goals. Ensure the accuracy of data. Create an environment that encourages continuous improvement.
- Investigate, document and communicate to the customer issues arising from reports of unauthorized use, diversion or tampering.
- Communicate issues with customer owned infrastructure such as meter pits, meter locations or private hydrants to the customer or their designee.
- Manage and develop maintenance programs to monitor infrastructure assets. Work within a team environment and develop successful programs for condition assessments of the infrastructure.
- Respond to PUC enforcement actions and investigate possible Dig Safe violations. Provide notice of liability based on findings.
- Perform related duties, as required.
Essential Job Functions: Sitting, standing, walking, reaching, bending, twisting, lifting (max 50lbs), visual accuracy, reading, clear verbal and written communication, driving, extensive keyboard usage.
Minimum Requirements: An individual must be able to perform Essential Job Functions and Accountabilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- H.S. diploma or equivalent required. Prefer an associate’s degree in civil/environmental engineering, industrial technology, or public/business administration.
- Demonstrate knowledge and experience with industrial technologies, especially in evaluating processes, developing alternatives, and implementing changes to create an environment of continuous improvement for the department's programs, procedures and systems. Experience with a quality management system, i.e. Six Sigma, TQM, or AWWA's QualServe, preferred.
- Demonstrate effective written and verbal communication skills for customer service interaction, creating procedures and reports, communicating goals and objectives, managing employees, participating on inter-departmental teams, and developing consensus in various forums.
- Possess a valid State of Maine Driver’s License, with a clean driving record. Must have reliable transportation.
- Five years experience in utility construction, operations and/or maintenance, or comparable experience; preferably in supervisory roles of increasing responsibility.
- Must obtain Class IV Water Distribution System License within two years.
- Possess computer experience and proficiency with Microsoft Office Suite. Ability to easily learn other software programs. Experience with asset management, scheduling, and process reporting/evaluation software preferred.
- Continuing education in business administration, supervision, and/or performance management.