The Portland Water District Privacy Policy

The Portland Water District Privacy Policy

updated 09/30/2014

This Website is the responsibility of the Portland Water District. The Portland Water District can be contacted by mail at 225 Douglass Street, PO Box 3553, Portland, ME 04104, by phone at (207) 761-8310, or by e-mail at mclements@pwd.org. The web server on which this Website is housed is owned and maintained by Portland Web Works The following policies apply to www.pwd.org.

The Portland Water District respects your privacy. Below is information about our commitment to protecting your privacy online.

1. Collection of Personal Information.
We do not automatically collect any personally identifying information on our site from visitors. If you are simply browsing our site, we do not gather any personally identifying information about you. 

If you contact us via e-mail or otherwise, you will necessarily be providing personally identifying information. We use links throughout our site to provide you with the opportunity to contact us via e-mail to ask questions, request information, sign up for direct payment, make changes to your account, or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you personally to provide additional information. To do so, we will require personally identifying information from you, such as your e-mail address, name, telephone number, account number, and/or checking account to help us satisfy your request. By contacting us through e-mail, mail or telephone you consent to our collection of personally identifying information.

In addition, we may collect certain statistical information, which is not personally identifying information, about your visit. When you visit our site, our computers automatically collect statistics about your visit. This information does not identify you personally, but rather collects information about a visit to our site. We may monitor statistics such as how many people visit our site, the user’s IP addresses, which pages people visit on our site, from which domains our visitors reach our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the usefulness of our web site.

2. Cookies.
Cookies are small text files used on a web site to recognize a repeat visitor to its site. Cookies are not programs that penetrate a user's system and damage files. The Portland Water District does not use cookies.

3. Disclosure of Personally Identifying Information to Third Parties.
We may, at our option, provide or otherwise disclose personally identifying data you have voluntarily provided through on-line forms or e-mail (1) to those individuals and companies who need to have access to such information in connection with our provision of services to you, or (2) as necessary to comply with the law including but not limited to 1 M.R.S.A. Chapter 13, legal process, or our regulators, to collect unpaid bills, or to resolve customer disputes or inquiries. Although we reserve the right to contact you directly with information concerning products or services being offered to our customers, we do not provide your personal information to third parties for the purpose of telemarketing, e-mail or direct mail solicitation.

4. Collection of Personal Data from Children.
We do not attempt to collect personally identifying information from children. Personal information sent to us, such as e-mail, which appears to be from a child is deleted. We cannot always determine if information is from a child.

5. Our Right to Contact you.
We reserve the right to contact site visitors regarding account status and changes to this Privacy Policy, or any other policies or agreements relevant to site visitors.

6. Security.
The Website is a Thawte certified Authentic Site, which uses Thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site.

7. Our Right to Change Privacy Policy.
We reserve the right to change this policy at any time, without notice, by posting the new or revised privacy policy at this location www.pwd.org.

Workflow history
Revision ID Field name Date Old state New state name By Comment Operations
No state No state