Network Administrator II

**Candidates must attach resume and cover letter with salary requirements to the employment application

Purpose/Customer Impact:  This position works under the supervision of the Network Administrator III to help ensure reliability, efficiency and security of the District's LAN / WAN. Works with strategic teams to enhance computer operations. Identifies and resolves computer application deficiencies or problems through interaction with end-users.

Reporting Relationships:  Reports to:  Network Administrator III       Direct Reports:  None                                                                                                                                   

Interrelationships: This position has daily contact with IS colleagues, frequent contact with other employees and occasional contact with vendors and consultants.

Independent Action: Primarily works independently in troubleshooting and resolving helpdesk-type issues and end-user training; makes recommendations; coordinates multiple tasks.  Works on moderate-level LAN/WAN issues by either following established protocol or procedures, or with guidance/direction from the Network Administrator III or other IS colleagues.

Essential Accountabilities:

  • Working under the direction of the Network Administrator III, the daily management of a 180 user Windows 2003 AD network  consisting of:
    • A multi-server Windows network.
    • 7 Citrix Presentation Servers.
    • XenServer / XenDesktop Farm
    • 200 client devices (PC’s, thin clients, laptops, smart phones) spread across 6 locations.
    • 150 extension Shoretel VoIP phone system.
    • 50 mobile workers utilizing AT&T GPRS wireless modems.
    • Adtran data switch backbone.
    • Fortinet Firewalls.
    • EMC NAS iSCSI storage.
    • Dell Equalogic storage.
    • Microsoft SharePoint 2010 Enterprise Server.
    • Microsoft Office 2010.
  • Communication with our end users in order to understand their information management needs and assist in providing solutions to those needs.
  • Regularly update, implement and test our Disaster Recovery plan.
  • Routine network diagnostics, preventative maintenance including keeping software up to date and patched on bi-weekly network maintenance nights.
  • IPad and IPhone support.
  • Mobile device management.
  • After hours support as needed.
  • Perform other Network Administrator II related duties as required.

Essential Job Functions: Sitting, standing, bending, kneeling, twisting, squatting, visual accuracy, clear verbal and written communication, extended keyboard usage, telephone usage, lifting (max 50 lbs.), driving.

Minimum Requirements: An individual must be able to perform Essential Job Functions and Accountabilities satisfactorily. Reasonable accommodations may be made to enable individuals with a qualified disability (ies) to perform essential functions.

  • Possess an Associate’s degree in Computer Science or equivalent training and experience.
  • Possess a minimum of two years (preferred) or one year experience assisting the support of a LAN/WAN
  • Possess a minimum of two years’ experience in a primary Help Desk role.
  • Possess a minimum of one year experience with Wi-Fi technologies.
  • Possess a Windows certification or equivalent experience.
  • Understanding of DHCP, DNS, VoIP and Active Directory.
  • Ability to comprehend complex problems using knowledge, judgment and tact to work towards a resolution with proven ability to manage projects through to successful completion.
  • Ability to manage multiple tasks and meet deadlines and handle multiple, changing priorities with ease.
  • Possess a willingness to explore new technology and to effect and implement change.
  • Possess strong organizational, communication, customer service and technical skills.
  • Possess and maintain a valid State of Maine Driver’s License, with a satisfactory driving record
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