Network Administrator I

Applications are only accepted via our website - must submit resume and cover letter with salary requirements

Purpose/Customer Impact: This position works under the supervision of the Network Administrator III to help ensure reliability, efficiency and security of the District's LAN / WAN. Identifies and resolves computer application deficiencies or problems through interaction with end-users.

Reporting Relationships:

Reports to:                         Network Administrator III  

Direct Reports:                  None

Interrelationships: This position has daily contact with IS colleagues, frequent contact with other employees and occasional contact with vendors and consultants.

Independent Action: Primarily works independently in troubleshooting and resolving helpdesk-type issues and end-user training; makes recommendations; works on lower level LAN/WAN issues by either following established protocol or procedures, or with guidance/direction from the Network Administrator III or other IS colleagues.

Essential Accountabilities:

• Assisting the Network Administrator II in the daily management of a 180 user Windows 2008 AD network  consisting of:
• XenServer /  XenApp Farm
• Fortinet Firewalls.
• Dell Equalogic Storage
• Microsoft SharePoint 2010 Enterprise Server.
• Microsoft Office 2016.
• Primary contact for all help desk related tickets.
  • Escalate tickets to appropriate IS staff as needed.
• Monthly reporting of all help desk activities.
• Daily server health checks.
• Day to day equipment purchasing (quotes, requisitions, order tracking etc.)
• Tracking and renewing of over 50 yearly software renewal contracts
• Communication with our end users in order to understand their information management needs and assist in providing solutions to those needs.
• Routine network diagnostics, preventative maintenance including keeping software up to date and patched on bi-weekly network maintenance nights.
• IPad and IPhone support.
• Rotating on call schedule.
• Perform other Network Administrator I related duties as required.

Essential Job Functions: Sitting, standing, bending, kneeling, twisting, squatting, visual accuracy, clear verbal and written communication, extended keyboard usage, telephone usage, lifting (max 50#), driving.

Minimum Requirements: An individual must be able to perform Essential Job Functions and Accountabilities satisfactorily. Reasonable accommodations may be made to enable individuals with a qualified disability (ies) to perform essential functions.

• Possess an Associate’s degree in Computer Science (preferred) or equivalent training and experience.
• Possess a valid State of Maine Class C Driver’s License, with a clean driving record.
• Possess a minimum of one years (preferred) or one year experience assisting the support of a LAN/WAN
• Possess a minimum of one years’ experience in a primary Help Desk role. (preferred)
• Understanding of DHCP, DNS, VoIP and Active Directory.
• Possess a Windows certification or equivalent experience.
• Ability to comprehend complex problems using knowledge, judgment and tact to work towards a resolution with proven ability to manage projects through to successful completion.
• Ability to manage multiple tasks and meet deadlines and handle multiple, changing priorities with ease.
• Possess a willingness to explore new technology and to effect and implement change.
• Possess strong organizational, communication, customer service and technical skills.