Our Customers
The Portland Water District (PWD) serves nearly 200,000 people – 50,000 customers – in 11 Greater Portland communities. We deliver water service to Falmouth, Raymond, Scarborough, South Portland, Standish, and provide both water and wastewater service to Cape Elizabeth, Cumberland, Gorham, and Portland, Westbrook.


Where It All Starts
Sebago Lake is the water source for nearly 100% of our customers (wells in Steep Falls supply the remainder). Sebago Lake water is exceptionally clear, soft, and colorless-clean enough to be exempt from the expensive filtration process required with most surface water sources.

Protecting Sebago Lake and preserving the quality of the water supply is one of our highest priorities. PWD owns more than 2,500 acres of land around the intake at the southern end of the lake and leads a number of environmental protection efforts, including community outreach, school projects, and lake monitoring programs.


Partnering To Protect The Environment
While we are responsible for water service from source to customer, wastewater services are delivered through a partnership between each municipality and PWD. And because of our concern for the environment, we conduct one of the largest “Industrial Pretreatment Programs” in the state, overseeing the industrial waste released into the wastewater system.


Satisfying Our Customers
Our customer service center receives more than 50,000 calls a year. In keeping with our customer satisfaction philosophy, we believe customers should always have the option of speaking with a ‘live’ person and should be able to get an answer to their question with one phone call. And, of course, we respond to emergencies 24 hours a day.