Consumer Advice

Our customer service department is available 8:30 a.m. - 4:30 p.m., Monday through Friday, to answer your questions. But what if you want an answer to a question at 9:00 p.m. at night? Or what if you prefer to surf the web, rather than pick up a telephone? We make it easy for you. Our Consumer Advice section answers your most commonly asked account questions.

1. How do I read my residential water meter?
2. How do I read my bill?
3. How do I find a leak?
4. What is a submeter, and how do I get one?
5. Can you tell me where my water meter and touch pad are located?
6. How can I avoid frozen meters and pipes?

For other questions including water quality concerns, visit our frequently asked questions page. There you'll learn whether your water is soft or hard, what causes your water to be cloudy, why boating is allowed in Sebago Lake, and more.