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How to read your
statement:
1. Account Number
With the conversion to the new software program, all account numbers
have changed. Please make a note of your new number.
2. Payment Cut Off
Date
Your bill may be higher than you expected. It may not reflect your
most recent payment if we received it after the bill was printed.
3. Account Detail
This section details your previous balance, payments, adjustments,
and current charges. The headings indicate whether your water
charges are based on member or non-member rates and which
municipality sets your wastewater rates.
4. Meter Type
This code refers to the type of meter you have - P is for primary
and S is for submeter.
5. Prior and Current
Meter Reading
Deduct the previous reading from the current reading to determine
your water consumption.
6. Consumption
This shows your usage measured in hundred cubic feet. For example: 1
hundred cubic feet=748 gallons of water. Generally, your wastewater
charge is based on your water usage.
7. Notes
This customer message changes monthly for customer service bulletins
and seasonal announcements.
8. Estimated Reading
If your bill was estimated, the reason for the estimate will appear
in this section.
9. Your 13-Month
Consumption Summary
This new bill feature lets you compare your current water and
wastewater consumption to the previous 12 months consumption. It
also shows how many days are included in the billing period. If
there are more days in the period, your consumption may be higher.
Less days may cause your consumption to be lower. Additional reasons
for higher consumption may be an addition to your household, a
seasonal change (watering lawns), or a plumbing leak that needs to
be repaired.
10. Payment Address
Payments should be made payable to the Portland Water District and
sent to PO Box 6800 in Lewiston, Maine. Do not send payments to the
Portland Water District’s Portland office.
11. Message Area
This area will display a message stating, Final Bill, Credit
Balance, or Pay Online if one of these conditions applies to
you.
12. Payment Selection
If you wish to specify a payment amount for water and wastewater,
please enter it here.
13.
Late Fees / Pay Online Auto-Pay
Information about late fee rates and how late fees can be avoided is
displayed in this area. If you are enrolled in our Pay Online
Auto-Pay
Program, the date your payment will automatically be deducted from
your account will appear in this section.
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