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If you have experienced damage due to work performed
by the Portland Water District, you may file a claim with us. We
will carefully and swiftly review your claim. Our goal is to settle
claims as soon as possible.
For your convenience, you may complete and print the claim form
below and mail it immediately with copies of bills and/or receipts
to: Claims, Portland Water District,
P.O. Box 3553, Portland, Maine 04104.
If you submit the form online, you still must print and mail
the claim form along with the required copies of original bills and receipts
as soon as they are available. (In the event the District is liable
for the damages, no expenses will be paid without full
documentation.) URGENT claims for damages should be called in to
our 24-hour hotline at 761-8300.
Once we receive your written claim or if you call our customer
service office, we will arrange to send our personnel or an
insurance adjuster to investigate the damages. Please be advised
that our Terms and Conditions and
Maine law
preclude us from paying claims if there is no negligence on our
part. You may want to promptly put your insurance agent on notice in
the event the District is not liable for your damages.
During the claims investigation process, please call 774-5961 Ext.
3142 if you have any questions or concerns about the status of your
claim.
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